Bachelor Local Students

Applicable to Domestic Students

I (which expression includes the parent/guardian who has signed this agreement) hereby accept an offer made to me by Study Group Australia Pty Limited, a company incorporated in New South Wales Australia (ACN 070919327) whose registered office is Level 24, 201 Elizabeth Street, Sydney, NSW 2000, Australia (Contact: +61 1300 762 129), trading as Martin College (and hereinafter referred to as “the College”) to enroll in the College’s course (hereinafter referred to as “the course”) intake as referred to in the Letter of Offer (“the Offer”).

I agree to pay to the College the tuition fees and other charges applicable for my course in accordance with the payment terms. I further agree to pay all additional fees and such other charges as may become payable to the College during the period of my enrolment. The College agrees to provide tuition to me in all subjects of the course, conditional upon my working regularly and systematically through those subjects in accordance with instructions and provided all fees owing are paid on the due dates.

I acknowledge that:

  • It is a condition of enrolment that I attend all scheduled classes except where there is a legitimate reason for non-attendance (eg illness supported by a Doctor’s Certificate) which is acceptable to the College. If the enrolment terminates due to a breach of this condition, I understand and agree that I am not entitled to any refund of the tuition fee or other charges paid.
  • All lessons and any related material supplied by the College are copyright and remains the property of the College. Any unauthorised copying may constitute a breach of the Copyright Act 1968 (as amended).
  • I am required to use my best endeavours to meet the requirements of the course and to abide by the rules and regulations of the College for the running of the College and the conduct of students. If I breach any of the rules of the College, fail to pay an amount payable for the course, or my behaviour is deemed unacceptable by the College, or a breach of visa conditions, including nonattendance or unsatisfactory progress, my enrolment may be cancelled and I agree that I will not be entitled to any refund of the tuition fee or other charges paid.
  • Infringement of campus rules and regulations will result in a fine under local campus rules and regulations.
  • I may be required to attend the College’s organised excursions and activities as part of my course.
  • I authorise the College to obtain medical treatment for me should such action be deemed necessary by the College or a staff member acting on behalf of the College. I agree to indemnify the College for any expense, loss, damage or liability of whatsoever nature occasioned as a result of authorising and arranging such emergency medical treatment.
  • I am responsible for my own books, equipment and personal items and I hereby release the College from all liability and claims for loss or damage to such items, howsoever caused.
  • I am required to carry the College identification at all times while on campus.
  • I must notify the College of my Australian residential address and contact details within 7 days if I change my address or contact details.
  • I have read and understood the “Complaints and Appeals Policy” outlined in this document.
  • I have read, understood and agreed to the terms of the “Cancellation and Refund Policy” outlined in this document.
  • I have read and understood this document. I confirm that the terms and conditions of the offer have been explained to me.
  • I have been informed about, or provided information on the following:
      a. the entry requirements for admission into the course, including level of English language required and academic qualifications required;
      b. course duration and content, including information about training and assessment methods;
      c. the facilities, classroom equipment and learning resources;
      d. the grounds on which the enrolment may be deferred, suspended or cancelled, and accept any conditions set out in the Letter of Offer;
  • Information collected about each student during enrolment can be provided, in certain circumstances, to the Australian Government and designated authorities and, if relevant, the Australian Council for Private Education and Training (ACPET). In other instances information collected during enrolment can be disclosed without the student’s consent where authorised or required.
  • This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws.

Cancellation and refund policy

CANCELLATION AND REFUND POLICY – STUDENTS IN FEE-HELP ELIGIBLE COURSES

  • I understand that I must apply in writing should I wish to cancel my enrolment in a FEE-HELP eligible course or withdraw from a Unit of Study and that I can obtain a full refund of tuition fees related to that Unit of Study until close of business on the relevant Census Date published on the College’s website. The date the written notification is received by the College is the effective Date of Notification of Withdrawal.
  • I understand that if I transfer to another Unit of Study before close of business on the relevant Census Date the fees applicable to that new Unit of Study will apply, and that I am responsible for catching up on any teaching that has already been provided.
  • I understand that the Census Date is not less than 20% through the Unit of Study.
  • I understand that if I advise in writing of my wish to cancel my enrolment in a FEE-HELP eligible course or withdraw from a Unit of Study after the Census Date there will be no refund unless Special Circumstances apply. The Student Review Procedures for Re-crediting a FEE-HELP Balance can be found on the website.
  • I understand that if I wish to transfer to a different FEE-HELP eligible course, I must provide the College with a new Request for FEE-HELP Assistance Form 1292(A) prior to close of business on the relevant Census Date.

CANCELLATION AND REFUND POLICY – STUDENTS IN NON FEE-HELP ELIGIBLE COURSES

  • I agree to pay the tuition fees and other charges applicable for my course on the due dates. I acknowledge and agree that tuition fees may alter from time to time. I understand that a late payment fee of AU$100 per month is payable on accounts which remain unpaid 14 days after the due date for payment. I also understand that failure to pay my tuition fees may result in my enrolment being cancelled.
  • I understand that if after commencing the course, I discontinue my program before completion, I may remain liable to pay the full course tuition fees and any expenses, costs or disbursements incurred by the College in recovering any outstanding monies, including debt collection agency fees and solicitors’ costs.
  • All notifications of withdrawal from a course or requests for refunds must be made in writing to the Head of College.
  • Enrolment fees are non-refundable.
  • Where a student’s course of study is terminated for a serious breach of the College rules there will be no refund of any monies paid.
  • The  College agrees to refund within 4 weeks of the receipt of written notice of cancellation by the student (or parent or guardian if the student is under 18 years of age), the tuition fee applicable less  the amounts to be retained as agreed and as detailed below:
      a)   If written notice is received 4 weeks or more before the start date of the course, then a non-refundable amount equivalent to 30% of the tuition fee of the course or first course within a package of courses shall be applicable (up to AU$2,500).
      b)   If written notice is received less than 4 weeks before the start date of the course, then a non-refundable amount equivalent to 50% of the tuition fee of the course or first course within a package of courses shall be applicable.
      c)   If written notice is received on or after the start date of the course, there will be no refund of any monies paid in relation to that course unless the Head of College deems that exceptional circumstances apply.
      d) If the course is part of a package of courses, then any monies paid in relation to other courses within that package that have not yet been commenced will be refunded subject to Clauses 6a or 6b above.
  • In the unlikely event that the College is unable to deliver your course in full, you will be offered a refund of the unused portion of prepaid tuition fees. The refund will be paid to you within fourteen days of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in a suitable alternative course at no extra cost. You have the right to choose whether you would prefer a refund of the unused portion of prepaid tuition fees, or to accept a place in another course. If you choose placement in another course, you will be asked to sign a document to indicate acceptance the placement. If the College is unable to provide a refund or place you in a suitable alternative course, the Australian Students Tuition Assistance Scheme (ASTAS) will assist you to find a suitable alternative course at no extra cost.

Claiming a refund
Applications for a refund should be in writing and addressed to the Head of College according to the contact details listed on the letter of offer.

Single Subjects

  • I understand that the College does not refund fees unless a single subject course is cancelled or unless there is proof of extenuating circumstances where it is not possible for a student to participate in the single subject course.
  • I understand that a transfer to a different single subject course may be granted prior to course commencement date, but that an administration fee of 20% of the initial single subject course fee will be applied. Also if there is a difference in price between the single subject courses, a transfer will incur an extra charge where the subsequent course is of greater cost. A refund for the difference in fees will be given where the subsequent course is of lesser cost.
  • All applications for refunds or transfers must be made in writing and are subject to the approval of the College.
  • I understand that when a request for a refund is received, a letter acknowledging receipt of the request will be forwarded to me. The refund request will then be investigated and processed. Notification of the outcome will be forwarded to me within 4 weeks of the College's receipt of the request.
  • I understand that catch-up lessons will not be offered to course participants should lessons or study time be missed due to personal reasons.

Publicity
The student (and, where applicable, his or her parent or guardian):

    i. agrees that the student’s photographs, videos, artwork or other works, as well as recorded or written testimonials and details of the student’s achievements (“Student Images and Testimonials”) may be used by Study Group Australia Pty Limited (Study Group), or by a third party agent of Study Group, worldwide for promotional purposes including in its printed and online marketing materials and on any social media network without further consent or notification; and
    ii. gives consent to Study Group storing, or transferring across international borders, copies of the Student Images and Testimonials for such purposes.

Payments
Payment can be made to Martin College using a number of payment options via the PayOnline platform. Access to this platform can be found at http://pay.martin.edu.au using the unique student access code.

Certain payment options will carry a processing fee of 2.5%. Martin College reserves the right to alter this charge from time to time.

If the student chooses to pay in a foreign currency, a foreign exchange rate will apply. The applicable exchange rate can be viewed online as at the time and date of the payment.

Bank charges and commission for both the sending and receiving banks should be paid by the sender of funds or they will be applied to the student’s account.

Dispute Resolution
In the event of a dispute between an individual student and the College, internal procedures are in place to facilitate the resolution of the dispute.

A summary of the Complaints and Appeals process is as follows:

1. Code of Conduct, Attendance and Discipline
Each student is expected to abide by the terms and conditions of enrolment and the published rules and code of conduct of the College. Disciplinary procedures will be applied in the event of a breach of these rules. All staff are expected to apply the College policy and rules fairly and without favour, but if a student considers that this has not occurred, the student may refer the matter to the Grievance Counsellor. If the student is dissatisfied with the Grievance Counsellor’s decision, he/she may lodge a formal appeal. The appeal will be considered by the case review panel, which includes the Head of College. All decisions will be in writing and occur within specified time periods.

2. Service and Academic Programs
In the event of a student complaint concerning the quality of the service or teaching provided by the College, the student will report the matter to a person in a position of authority at the College. The complaint may either be dealt with by that person, or referred to the Grievance Counsellor where the Complaints and Appeals process is followed.

3. Contractual and Financial Issues
Any queries relating to tuition fees and other charges payable to the College (or refunds) will initially be dealt with by the College Finance and Administration staff. If the student is dissatisfied with the decision, the matter will be referred to the Head of College for determination. If either the action taken or the outcome does not satisfy the student, he/she may write to the Finance Director, who will in turn convey a decision in writing to the student.

A Summary of the External Appeal Procedures
A student may apply to the Administrative Appeals Tribunal (AAT) for a review of a decision in relation to the FEE-HELP balance. He/she may have to pay an application fee; it depends on the circumstances. The application cannot proceed until the application fee has either been paid or waived. (The application fee is refunded when the review is completed if the AAT decides that it is finalised in the student’s favour). Further information about the Administrative Appeals Tribunal, including the required application forms and current costs, can be obtained from their website at: aat.gov.au/AboutTheAAT/IntroductionToTheAAT.htm

Changes to Arrangements
After course commencement, the College reserves the right to charge an Adjustment Fee of AU$150 each time course details for a non FEE-HELP eligible course are changed after a place has been confirmed. This fee will not apply to upgraded or extended courses or to single subject courses.

Services
The College reserves the right to change the particulars of the services, including changes to prices, courses, facilities and dates of programs where circumstances beyond the College’s control necessitate such changes or where the level of enrolments does not reach the minimum numbers required to operate a course viably.

(Study Group Australia Pty Limited reserves the right to amend these terms and conditions from time to time and without prior notice).