Operations Manager

As the name suggests, operations managers are responsible for all of the operations of an organisation. So if you’re keen on a career that involves planning, directing and coordinating all of the operations of an organisation to ensure its smooth and efficient running, this is the gig for you.

Operations manager job description

You can find work as an operations manager across a variety of organisations, so the role and responsibilities will vary accordingly. Typically though, you would be responsible for supervising staff, managing projects (monitoring and creating new processes) and client management.

On a day-to-day basis, an operations manager job may include:

  • Reading, writing, and analysing reports and statistics
  • Liaising with stakeholders about best practices and strategic plans for operational activity
  • Maintaining the finances including establishing and tracking budgets, analysing financial data to improve profitability and controlling inventory
  • Researching new technologies or methods of efficiency
  • Managing employees – hiring, supervising, monitoring and evaluating performance
  • Planning and supporting sales and marketing activities

Personal skills

To succeed as an operations manager, you should have leadership skills as well as relevant industry experience. Personality-wise, you should be able to:

  • Think critically and solve problems
  • Plan and organise exceptionally
  • Communicate effectively and persuasively
  • Make decisions and delegate
  • Lead, but work within a team
  • Negotiate and resolve conflicts
  • Adapt and be resilient to stress

How to get an operations manager career

An operations manager career generally requires a college diploma or degree coupled with relevant workplace experience. Martin can help you get started with our range of Business degrees, or the Diploma of Leadership & Management or Advanced Diploma of Leadership & Management. You’ll gain specialised skills in business administration, commerce, management, industrial technology or operations management.

Employers tend to also hire you if you have knowledge in:

  • Business and management
  • Finance and accounting
  • HR
  • Project management

Operations manager career pathways

Gaining an entry level role as an operations officer can pave the way for a career as an operations manager. Since an operations manager is integral to the growth and stability for any business, you’ll find operations manager careers available across any industry – transport, retail, insurance, healthcare and construction to name a few.